Frequently Asked Questions

EmpowerED PL delivers classroom-ready professional development for K–12 and higher-ed educators. Courses are short, practical, and built around videos, templates, and activities you can use immediately.

Classroom teachers, instructional coaches, adjuncts/lecturers, TAs, curriculum leads, and anyone supporting online, blended, or tech-enhanced instruction.

Each lesson has two parts:

• Part A: watch a short video and complete an auto-graded quiz (passing score ≥ 80%).
• Part B: download resources and submit a brief activity graded with a clear rubric.

Lessons unlock in order; you’ll receive a certificate at course completion.

Unless otherwise stated on the course page, you have 12 months of access from purchase. District/cohort enrollments may specify different windows at checkout.

Each course card on the homepage includes a “View syllabus” link (Google Doc). You’ll also find the syllabus in the first section of your Moodle course.

Click a course on the homepage and choose Enroll. Checkout and enrollment happen securely in Moodle. Your course will appear under My courses after payment.

Yes. We support purchase orders, bulk enrollment, and roster uploads. Email [email protected] with seat counts, course titles, and target start date for a quote.

We periodically offer educator discounts; district/school pricing is tiered. Ask about current promotions at [email protected].

• Quizzes: auto-graded; unlimited retries allowed (best score counts). Passing score is ≥ 80%.
• Activities: scored with our Universal Reflection Rubric (clarity, relevance, actionability, accessibility); most are Pass/No-Pass.
• Completion: pass all quizzes and submit required activities.

Lessons with a required quiz usually complete automatically once you pass. For resource-only/activity pages, click the Complete lesson button at the bottom to proceed.

Certificates generate automatically when the final lesson is complete. Download from the last lesson or My courses → Certificates.

Learner name, course title, completion date, issuing organization (EmpowerED Professional Learning), and total PD hours. Districts may request custom fields (e.g., credit hours, certificate ID).

Yes—unlimited attempts, best score counts. If you’re stuck, review the summary/resources and try again.

Policies vary by state, credentialing body, and district. We provide a Certificate of Completion with PD hours and a syllabus/outline. Please seek pre-approval; we can supply documentation via [email protected].

PD hours are shown on the course cards and printed on certificates:

• AI in Education: 5 PD hours
• Classroom Management in Online & Hybrid Learning: 4 PD hours
• Data Literacy for Teachers: 5 PD hours
• Effective Assessment & Feedback in Online/Hybrid: 5 PD hours
• Engaging Online Classrooms — Strategies for Engagement: 5 PD hours
• Introduction to Effective Online Learning (coming soon): 5 PD hours
• Mathematical Thinking for Teachers: 3 PD hours
• Social-Emotional Learning & Teacher Wellness: 3 PD hours
• UDL & Accessibility (coming soon): 5 PD hours

Note: Your approving body makes final determinations for credit/advancement.

Yes. With your written permission, we can email or upload verification to your district portal. Contact [email protected].

Visit our Moodle Help & Support hub:

Open Help & Support

Inside each course, you’ll also see a Help & Support link in the course navigation, plus “Need help?” prompts on quiz/assignment pages.

Click Log In → Lost your password? and follow the reset link. If you don’t receive an email within 5 minutes, check spam or contact [email protected].

Refresh; try another browser; disable ad/tracker blockers for our site; clear cache/cookies and sign in again. Still stuck? Send a screenshot, your browser version, and course name to [email protected].

Ensure all questions are answered, click Submit, and wait for the score. If needed, click Complete lesson at the bottom. Try a different browser/device. If the issue persists, email [email protected] with the lesson number.

We follow UDL and accessibility best practices: captions/transcripts for videos, alt text for images, descriptive links, keyboard-navigable activities. Report barriers to [email protected].

Email [email protected] with your course, the accommodation needed, and timeline. We typically respond within 2 business days.

14-day money-back guarantee if both are true:

1. You’ve completed ≤ 25% of the course (no certificate issued), and
2. You request a refund within 14 days of purchase.

Email [email protected] with your order number. Refunds usually settle in 5–10 business days.

Yes—if you have not started the course. Contact [email protected] with the new participant’s name and email.

Contact [email protected] within 48 hours and we’ll help.

We collect only what’s needed to deliver your course and issue certificates. We do not sell personal data. Analytics help us improve content and support learners. See our Privacy Policy for details.

Yes. Email [email protected] to request a data export or deletion. Some records (e.g., issued certificates) may be retained as required by law.

No—accounts are for individual use. Sharing credentials may result in access removal without refund.

• Help Center: Help & Support (Moodle)
• General support: [email protected] (response target: 1–2 business days)
• Billing: [email protected]
• Accessibility: [email protected]
• Records/credit verification: [email protected]

Business hours: Monday–Friday, 9:00 a.m.–5:00 p.m. (U.S. Central). Urgent technical incidents outside these hours are addressed as soon as possible.