Help Center
Help & Frequently Asked Questions
Find answers about EmpowerED Professional Learning, Moodle access, completing your course, certificates, PD hours, exam preparation, payments, and technical support.
Find Your Answer
What can we help with?
Choose a topic below or browse the questions on this page.
Getting Started
About EmpowerED Professional Learning
Start here for general information about our professional learning experiences and how enrollment works.
Are courses self-paced?
Yes. EmpowerED Professional Learning courses are self-paced so educators can learn on their own schedule.
Are courses instructor-guided?
Most courses include instructor-guided activities, reflections, and support designed to connect learning to practice.
Courses marked Auto-Graded are self-paced with instant automated feedback instead. The individual course page will indicate which format applies.
Where do I take my course?
Courses are delivered through Moodle. Moodle is where you access lessons, videos, activities, quizzes, downloadable resources, and — when included with the course — your Certificate of Completion.
How do I enroll?
Open the course page on the EmpowerED Professional Learning website and select the enrollment option. Follow the checkout and Moodle access instructions provided for that course.
How do I know which course is right for me?
Review the course description, learning outcomes, intended audience, professional learning hours, and completion information on the individual course page.
You can also browse the Professional Learning catalog or contact us at info@empoweredpl.com for assistance.
Who creates the courses?
Courses are designed by Dr. Brian Koster through EmpowerED Professional Learning, with a focus on practical, evidence-informed, educator-centered professional learning.
Do courses expire?
Course access may vary based on the individual course or Moodle enrollment settings. Review the course page and enrollment information for any access limitations.
If you are unsure about your access period, contact info@empoweredpl.com .
Taking Your Course
Course Completion & Activities
Find help with lessons, activities, assessments, completion tracking, and course requirements.
How do I know what I need to complete?
Each course identifies the lessons, activities, assessments, and other components required for successful completion.
Follow the course in order and review any completion indicators shown in Moodle. Some activities require more than simply opening them; you may need to finish an interaction, submit a response, or meet a passing requirement.
Why isn't an activity marked complete?
Moodle marks activities complete according to the completion requirements established for that activity. Opening an activity may not be enough.
Make sure you have completed the entire activity, submitted any required response, and met any stated passing requirement.
If you believe you have completed everything required but Moodle still does not recognize the activity as complete, contact us for assistance.
Can I retry a quiz or activity?
Many EmpowerED PL activities and assessments allow additional attempts so that feedback can be used to improve understanding.
The number of attempts and completion requirements may vary by activity. Follow the instructions provided within the course.
What should I do with the feedback I receive?
Review the feedback carefully and use it to strengthen your understanding or revise your work when appropriate. Some activities provide immediate automated feedback, while instructor-guided courses may include feedback connected to application or reflection activities.
Can I revisit course materials?
While you have access to the course, you can generally return to available lessons and resources for review.
We also recommend downloading any participant handouts or resources you would like to keep for future professional use.
What happens after I finish all required activities?
Moodle uses the course's completion requirements to determine when you have successfully completed the learning experience.
If the course includes a Certificate of Completion, the certificate will become available according to the completion settings for that course.
Certificates & PD Hours
Certificates, Professional Development & Credit
Understand what your certificate documents, what PD Hours mean, and what to check before using a course for a specific professional requirement.
Important distinction
A Certificate of Completion documents successful completion of an eligible EmpowerED Professional Learning course and its associated PD Hours. Acceptance of those hours for certification renewal, professional development, salary advancement, college credit, or another requirement is determined by the organization receiving your documentation.
Do I receive a certificate?
Most EmpowerED Professional Learning courses include a Certificate of Completion after successful completion of all required course components.
The individual course page indicates whether a certificate is included and, when applicable, the number of PD Hours associated with the course.
Some learning experiences, including certain exam-preparation or study courses, may not include a PD certificate. Always check the individual course page before enrolling.
How do I earn my Certificate of Completion?
You must successfully complete all requirements established for that course.
Depending on the course, requirements may include lessons, videos, interactive activities, application activities, quizzes, knowledge checks, reflections, or other required work.
Once Moodle recognizes that all required components have been successfully completed, the certificate becomes available according to the course settings.
Where do I find my certificate?
Return to your completed course in Moodle and locate the certificate activity or certificate section. Open the certificate to view and save your copy.
If you believe you have successfully completed all requirements but the certificate is not available, first review the course completion indicators. If everything appears complete, contact info@empoweredpl.com .
Can I download or print my certificate?
Yes. Certificates are provided electronically and can be saved for your records or printed if needed.
We recommend downloading and keeping a copy of every certificate you earn for your professional records.
What information appears on my certificate?
Certificates generally identify the participant, course, completion information, and the professional development hours associated with the course.
Because your certificate is a professional record, make sure the name in your Moodle profile is the name you want associated with your course completion.
My name is incorrect. What should I do?
Check the name shown in your Moodle profile and correct it before generating your certificate whenever possible.
If a certificate has already been generated with incorrect information, contact info@empoweredpl.com for assistance.
Can I get another copy of a certificate?
While you retain access to the completed course, you can generally return to the certificate activity in Moodle to access your certificate again.
We strongly recommend saving your own copy when you complete the course.
What are PD Hours?
PD Hours represent the professional development time associated with an eligible EmpowerED Professional Learning course.
Courses designated as awarding PD Hours identify the number of hours on the individual course page and include a Certificate of Completion after successful completion.
Does my certificate guarantee that my school, district, or state will accept the PD Hours?
No. Professional development, certification renewal, continuing education, salary advancement, and other requirements vary by employer, school district, state, licensing agency, and professional organization.
An EmpowerED Professional Learning Certificate of Completion documents your successful completion of the course and its associated PD Hours. Acceptance of those hours is determined by the organization to which you submit the certificate.
If you are taking a course to satisfy a specific requirement, we recommend obtaining approval from the appropriate organization before enrolling.
Can I submit my certificate to my school or district?
Yes. Your Certificate of Completion provides documentation of your successful completion of an eligible EmpowerED Professional Learning course and its associated PD Hours.
Your school, district, employer, or other receiving organization determines whether the course satisfies its professional development requirements.
Can my school or district verify my course completion?
If an employer or other authorized organization needs additional verification of a certificate or course completion, contact info@empoweredpl.com for assistance.
Are PD Hours the same as college or graduate credit?
No. PD Hours are not the same as college credit, graduate credit, semester hours, or continuing education units (CEUs) unless a specific offering explicitly states otherwise.
Do not convert PD Hours into academic credit, semester hours, or CEUs unless the organization receiving your documentation specifically authorizes that conversion.
Do EmpowerED PL courses provide college or graduate credit?
A course provides college or graduate credit only when the individual course page explicitly identifies an approved academic-credit option or partnership.
Unless a course specifically states that academic credit is available, an EmpowerED Professional Learning Certificate of Completion should not be interpreted as college or graduate credit.
Can I use an EmpowerED PL course for teacher certification or license renewal?
Requirements vary by state, licensing authority, employer, and renewal program.
EmpowerED Professional Learning provides documentation of successful course completion and PD Hours for eligible courses. The participant is responsible for determining whether a particular course meets the requirements of a certification, license, endorsement, renewal, or professional development program.
If you need a course for a specific requirement, verify eligibility with the appropriate agency or employer before enrolling.
What are Study Hours?
Some learning experiences are designed for professional study or skill development but are not designated by EmpowerED Professional Learning as awarding PD Hours. These experiences may display Study Hours instead.
Study Hours describe the approximate learning time associated with the course. They should not be represented as EmpowerED PL-awarded PD Hours.
Another employer or organization may have its own policies regarding what learning activities it recognizes.
How do I know before enrolling whether a course includes a certificate?
Review the individual course card and course page before enrolling. Courses that include a certificate identify that information as part of the course details.
Also review whether the learning experience lists PD Hours, Study Hours, or Prep Hours, since these terms describe different types of learning time.
Exam Preparation
Certification & Licensure Exam Prep
Understand how exam-preparation courses differ from professional development courses.
What are Prep Hours?
Prep Hours represent the approximate amount of learning and preparation included in a certification, licensure, or other exam-preparation course.
Prep Hours are not PD Hours or academic credit and do not represent certification or licensure.
Do Prep Hours count as PD Hours?
No. EmpowerED Professional Learning does not designate Prep Hours as PD Hours.
Prep Hours describe time devoted to examination preparation. If another organization recognizes exam-preparation activities under its own policies, that determination is made by that organization.
Do exam-preparation courses include certificates?
Not necessarily. Exam-preparation courses are designed primarily to help participants prepare for an examination rather than satisfy professional development requirements.
Check the individual course page before enrolling. It will identify the type of hours associated with the course and whether a completion certificate is available.
Does completing an exam-prep course mean I will pass the exam?
No. Completion of an EmpowerED PL exam-preparation course does not guarantee a passing examination score, certification, endorsement, or licensure.
Exam-preparation courses are learning resources designed to support your preparation for the relevant examination.
Are EmpowerED PL exam-prep courses official testing-program courses?
No. Unless an individual course page explicitly states otherwise, EmpowerED Professional Learning exam-preparation courses are independent preparation resources and are not official courses of the examination sponsor or testing program.
Participants should consult the official testing program or responsible agency for current examination policies, registration information, fees, testing specifications, permitted resources, and passing requirements.
Enrollment & Payments
Purchases, Group Learning & Refunds
Find answers about payment, enrollment, school and district purchases, and refund requests.
What payment methods are accepted?
Payments are processed through the payment options available during Moodle enrollment, including PayPal-supported checkout options when enabled.
Available payment methods may depend on the checkout options displayed at the time of enrollment.
Can schools or districts purchase professional learning?
Yes. Schools and districts may contact EmpowerED Professional Learning to discuss learning needs for teams, departments, schools, or staff groups.
Contact info@empoweredpl.com to discuss your needs.
What is your refund policy?
Refund eligibility is governed by the current EmpowerED Professional Learning Refunds & Returns Policy.
In general, eligible course purchases may qualify for a refund when the request is made within 14 days of purchase, no more than 25% of the course has been completed, and no certificate has been issued.
Additional conditions and exceptions may apply. Please review the complete Refunds & Returns Policy for current terms.
What if I accidentally purchase the same course twice?
Contact info@empoweredpl.com as soon as possible and provide the information needed to identify the duplicate purchases.
Duplicate purchases are handled in accordance with the current Refunds & Returns Policy.
What if a technical problem prevents me from accessing a purchased course?
Contact us so we can help troubleshoot the issue. When possible, include the course name, the device or browser you are using, and a description or screenshot of the problem.
Technical-access issues are handled in accordance with the current Refunds & Returns Policy when the problem cannot be resolved.
Technical Help
Moodle, Account & Accessibility Help
Troubleshoot common access issues or find out how to contact us for additional support.
I can't log in to Moodle. What should I do?
First, make sure you are using the Moodle account associated with your enrollment and check that your email address and password have been entered correctly.
If you do not remember your password, use Moodle's password-recovery option.
If you still cannot access your account, contact info@empoweredpl.com .
How do I reset my Moodle password?
Go to the EmpowerED PL Moodle login page and use the password-recovery option.
Follow the instructions sent to the email address associated with your Moodle account. If you do not receive the message, check your spam or junk folder.
How do I change my Moodle profile information?
After logging in to Moodle, open your profile and review the profile-editing options available to you.
Pay particular attention to your name before generating a Certificate of Completion, since your Moodle account information may be used for course completion records.
If you cannot change information that needs to be corrected, contact us for assistance.
What technology do I need?
Most courses require a computer, tablet, or other internet-connected device, a current web browser, reliable internet access, and audio capability for narrated content.
Individual courses may identify additional requirements when necessary.
A video or interactive activity isn't working. What should I try?
Try refreshing the page and reopening the activity. If the problem continues, make sure your browser is current and try closing and reopening the browser.
You may also try a different current browser or device to determine whether the issue is specific to your current setup.
If the problem continues, contact us and include the course name, activity name, device/browser, and a description or screenshot of what you are seeing.
What if I need accessibility assistance?
EmpowerED Professional Learning strives to design professional learning experiences and course materials with accessibility and learner variability in mind.
If you experience difficulty accessing course content or materials, contact info@empoweredpl.com so we can assist you.
How do I contact EmpowerED Professional Learning?
For course access, completion, certificates, technical assistance, enrollment, or general questions:
Email:
info@empoweredpl.com
Phone:
(863) 582-1531
How quickly will I receive a response?
We typically respond to support requests within 1–2 business days.
Providing the course name and a clear description of the issue in your initial message can help us assist you more efficiently.
Still Need Help?
We're Happy to Help
If you couldn't find the answer you need, contact EmpowerED Professional Learning for help with course access, completion, certificates, enrollment, or technical issues.
