Refunds & Returns Policy

Effective date: August 23, 2025
Contact: [email protected]

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1) Overview

EmpowerED Professional Learning (“we,” “our”) offers downloadable resources and self-paced online courses for educators. Because these are digital services, there are no physical returns. This policy explains when refunds are available and how to request one.

2) Eligibility for a Refund

You may request a refund if all of the following are true:

• Your request is within 14 days of purchase, and
• You have completed ≤ 25% of the course (based on SenseiLMS lesson/quiz tracking), and
• No certificate has been issued for that course.

Note: If a course was purchased as part of a bundle, the 25% progress limit applies to the bundle’s total content and any refund applies to the bundle (not individual items).

3) Not Eligible for a Refund

Refunds are not available if any of the following apply:

• You completed more than 25% of the course content, or
• A Certificate of Completion has been issued, or
• More than 14 days have passed since purchase, or
• You were enrolled by a school/district and their contract overrides individual refunds, or
• The purchase was a replacement/transfer for a prior refund on the same course.

4) Technical Issues

1. Try a different browser/network and clear cache.
2. If the issue persists, email [email protected] with screenshots, your browser version, and course/lesson details.
3. If we cannot resolve the issue within 7 days of your report, we will offer a refund or course credit (your choice) provided you meet the ≤ 25% progress rule and no certificate has been issued.

5) Pricing Adjustments & Duplicate Charges

• Duplicate purchase (same course, same email): we’ll refund the duplicate transaction in full.
• Price adjustments (sales/discounts after purchase): not offered retroactively unless stated on the promotion.

6) Transfers, Deferrals, and Credits

• Seat transfer (to another educator) is allowed only if the course has not been started.
• Deferral: on request, we can extend access or move you to a later session (where applicable).
• Course credit may be offered in place of a refund for issues outside the 14-day window at our discretion.

7) How to Request a Refund

Email [email protected] with:

• Subject line: Refund Request – [Order #]
• Your full name and the email used at checkout
• Course title(s) and purchase date
• Brief reason for the request

We’ll review eligibility and reply within 2 business days. If approved, refunds are issued to the original payment method; banks typically post funds within 5–10 business days.

8) Group/District Purchases

For purchases made by a school, district, or organization, the institution’s agreement may supersede this policy. We’ll coordinate with the purchaser to resolve requests.

9) Chargebacks

Please contact us first at [email protected] so we can help. Filing a chargeback before contacting us may delay resolution; we provide enrollment and progress records to the payment processor as needed.

10) Changes to This Policy

We may update this policy to reflect platform or legal changes. The effective date above will be updated; material changes will be noted on the site. Your continued use after updates indicates acceptance.

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